The best customer service experiences start with live support

Connecting with consumers is the key to growing your brand, and outsourced customer service through Telenexis lets you help your customers 24/7/365. With year-round coverage and a complete suite of call center services at your disposal, you’ll never miss another call or an opportunity to close a sale.

Who is answering your calls?

Telenexis has been providing the best inbound call center services. As a company, our goal is to make 24 hour customer service attainable for any sized business. We’re continuously innovating our approach and our platform to make sure we’re delivering the best, instantly scalable, and affordable inbound call center service imaginable!

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Driven by Success and Valued by Clients.

 

TELENEXIS takes a huge proud in it;s HR success and all of our staff which have been assigned to different taxi firms. From Covering agents to Admin staff and our IT experts all of the are making sure to provide a top quality Operating, Dispatching and Web Designing services to our clients based in all over England, Wales and United States.

Dedicated call center agents

Our inbound & outbound virtual call center agent programs combine customer service excellence with personalized training, ensuring that your brand and culture will be represented the way you envision. A targeted hiring approach based on your requirements gives you total control over customer communication.

Connect with customers on any channel

Deliver a first rate customer experience by communicating with your customers on their preferred channel. With call center services including managed live chat, email response, and text response – you can deliver the multi-channel accessibility consumers need, with the high quality care they’ll appreciate.

Connect with your customers anywhere you are.

TELENEXIS makes it easy for you to stay in the know with everything we do on behalf of your brand. When you outsource your customer care to us, you’ll enjoy mobile access to messages and account metrics so you can check in with your brand whether you’re at your desk or at the beach. Welcome to success.

The best customer experience starts with the best call center service provider

TELENEXIS is the ultimate customer contact tool. We are able to manage your phone, chat, email, and even text messages when you’re unavailable. Live customer support has no equal when it comes to maximizing profits. And, your customers will love you for it!

What call center services does TELENEXIS offer?

Call center services are the outsourced solutions we offer as an extension to your own customer support. Either by forwarding your business telephone lines to TELENEXIS, routing your overflow traffic to our call center, or by providing your TELENEXIS forwarding number to your clients, our call center services allow you to respond to and solve customer issues anytime. When clients call your number, email your office, or text your company, they can speak to a customer service agent in our call center. Your TELENEXIS reps will follow your procedures and handle calls just as you would. Outsourcing with us is as simple as it is effortless.

Our call center services fall into 2 basic categories: inbound or outbound. Our inbound services focus on the calls we take for your business. This includes things like customer service, help desk support, live chat, and order processing. Our outbound call center services are the calls our operators make for you. This includes things like lead generation, sales, and telemarketing.

Within the outbound and inbound call center solutions, we also offer 2 types of experiences: dedicated and shared. If you’re looking for a customer experience 100% aligned with your brand, we offer a dedicated call center program where call center agents are hired and trained to work specifically on your account and your account only. Dedicated agents are billed on a per agent basis, not on metered usage.

If dedicated isn’t in your budget, we have shared inbound call center solutions as well. While these agents aren’t trained by you, each script they follow can be customized so they can follow the same protocols you do in your own office.

24/7 customer service is a game changer.

Great customer service grows businesses. With our live call center at your disposal around the clock, your customers won’t need to bother waiting until tomorrow for the answer they want today. They won’t need to leave you a voicemail after hours wondering if you’ve even received it. It only takes a single phone call and a conversation with a real person to get what they want.

Never miss another opportunity.

Our call center services give you a chance to capitalize on every customer communication and supercharge your growth by being there anytime and every time your customers have a question, want to schedule an appointment, or are trying to complete a sale. If a customer is ready to reach out, TELENEXIS will be ready to represent your business. If it’s a customer who’s ready to buy now, our live call center agents can help turn that single transaction into a lifelong customer. For current customers, you’ll keep them as customers knowing that if they need to speak to a real person, you’ll always be there.

Affordable customer service outsourcing for any sized business.

Specialty Answering Service is the leading call center in the nation, handling outsourced customer service solutions for over 5,000 businesses around the world. Whether you operate a small mom & pop shop or a large Fortune 500 company, our call center services can help cut down excess costs, increase office productivity, and ultimately help grow your brand. With flexible call center pricing models to choose from, TELENEXIS is a low cost one stop shop for everything you need to help launch your business above your competition.

 

 

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Outsourcing Project


Telephone operators and dispatchers play a vital role in any taxi firm, as they are the first point of contact for customers and are responsible for ensuring that all calls and bookings are handled efficiently and effectively. However, managing and training these staff members can be a time-consuming and costly process for taxi companies. This is where outsourcing comes in.

Outsourcing the telephone operators and dispatchers of your taxi firm can provide a number of benefits, including:

    • Cost-effective: Outsourcing allows you to save money on recruitment, training, and staff costs. The outsourcing company will already have trained and experienced staff members who can handle calls and bookings.
    • Increased efficiency: Outsourced operators and dispatchers have the specialized knowledge and experience to handle calls quickly and efficiently. This means that calls are answered more promptly, and bookings are made more accurately, which can lead to increased customer satisfaction.
    • 24/7 service: Outsourcing companies are often able to provide a 24/7 service, which means that your customers will always be able to contact you, even outside of normal business hours. This can be especially beneficial for taxi firms that operate in busy urban areas.
    • Scalability: Outsourcing allows you to scale your call center services up or down depending on your business needs. This means that you can handle a large volume of calls during peak periods and scale back during quieter times.
  • Access to new technology: Outsourcing companies often have access to the latest technology and software, which can help to improve the efficiency of your call center and enhance the customer experience.

In conclusion, outsourcing the telephone operators and dispatchers of your taxi firm can provide a cost-effective, efficient and scalable solution for your business. It can also help to improve customer satisfaction and provide your customers with a 24/7 service

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