About Us
We are the world’s most cost-effective English language-based outsourcing company and specialize in the management of customer care services and back office processes for global leaders in the domains of technical support, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue to solidify ourselves as the industry leader in our country.
Our services enable customers to concentrate on their core business by outsourcing their marketing and customer-centric support services, and with years of relevant industry experience, coupled with our strength in recruitment and management of professionals, we’re able to handle time critical challenges, while maintaining strict confidentiality of information. These qualities not only allow us to exceed our customers’ expectations, but also provide their clients with an enhanced quality of service experience. At Telenexis, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have both lead to a continuous and growing engagement with industry leading enterprises across the globe.
Where we want to be
Our Vision
To become one of the key elements of each of our customer’s reasons of success by offering them a combination of high quality and cost-effective outsourcing services which are unmatched globally thus, providing them a clear competitive advantage.
To provide opportunities to our team members, by offering them the freedom to excel and innovate, to achieve and maximize their personal potential and the confidence to believe that they make a difference. To give back to the community we live in.
The Driving Force
Core Values
Our core values or fundamental beliefs are what motivate and drive us on our path to success. They are the essence of our identity and the principles that guide us in meeting our goals.
Inefficient markets provide opportunities
The Winning Formula
A combination of access to qualified human resources, world class infrastructure and long term strategic partners have enabled us to build an organization that is efficient, agile and experienced in delivering the highest KPIs of the industry.
We are very careful on who we select as part of our team. A key ingredient we require is the sense of ownership. Everyone from our team owns what they do and that ensures we succeed every time.
We have built our infrastructure based on cloud computing so we are flexible, up to date and can expand exponentially. With this type of support, we are able to meet the most challenging scenarios and succeed every time.
We work with partners and form long term strategic relationships. We understand that if our partners do well so will we. We always make the right decisions.
OUR DOOR NEVER CLOSE
Today’s consumer is more demanding than ever, and in the global marketplace, service is often expected 24 hours a day / 7 days a week / 365 days a year. We thus provide around-the-clock OMNI Channel services including voice, email, chat and back office services, allowing your doors to stay open day and night, where we’re there to greet your customers when you’re not.
Industries Served
